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If you are not entirely satisfied with your purchase, we're here to help.

RETURNS, REFUNDS AND EXCHANGES POLICY

How to return an item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Please send an Email to request a refund and we will assign you a tracking #.
Mail your returned item to:
DermaMed Pharmaceutical inc.
Returns Department
110 - 13160 Vanier Place
Richmond, BC, V6V 2J2, Canada
IMPORTANT: Include in your package a signed letter stating the reason for your return and the original receipt.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 days, depending on your card issuer's policies.

Return Exceptions
All items can not be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

PAYMENT POLICY
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
PayPal
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order
DermaMed Pharmaceutical Inc.
110 - 13160 Vanier Place
Richmond, BC, V6V 2J2, Canada

SHIPPING POLICY
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers
We use the following carriers to deliver our orders:
Canada Post

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using standard mail service those will not have tracking numbers.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Contact Us
If you have any questions on how to return your item to us, contact us.

Thank you for shopping with us

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